Domestic USA customers
Returns/Exchanges are FREE!! that means if you don't like your hat for any reason, we pay to send it back. See below to process returns.
If you receive your hat and you do not like it for any reason, you can return it and or swap it for another within 30 days to our address below. (Please note, you will not be refunded for the original shipping cost if you return the hat)We have two options of handling the Return/Exchange.
#1 (RETURN) We can e mail you a return shipping label. When the original hat arrives back to us, we will credit your card for the cost of the hat.
#2 (EXCHANGE) You can submit a new order for the requested items. Just let us know in the customer notes that this is an EXCHANGE. We will then place a return tag in the new order box for you to return the original hat. Once we receive the original hat back we will credit your card for the cost of the hat.
Please return in the same box. Please note the hat must be in new condition, with all original tags. (no sweaty heads!)
To process a domestic RETURN:
Please contact returns@adventurehat.com and provide the following information.
#1) Your name and Phone number
#2) Order number on original packing slip#3) The item number
#4) Address you would like the hat picked up.
#5) Reason for return (in some cases we may be able to fix the problem before you send it back)
#6) Do you need a different size or different hat?
#7) Copy and paste option #1 or option #2 here so we know how you want the Exchange/Return processed.
That's it, Once you print out your e mail return or receive it in your exchange, just tape it securely to the box and give it to your post person.Please allow at least 7-12 days for us to credit your card if this is just a return and you do not want an exchange.
If your hat was damaged in shipping:
If you receive your hat and the box is crushed and the hat is damaged, please contact us immediately. Have no fear, we will get you a replacement hat out ASAP but we need to hear from you first.
email: returns@adventurehat.com
International customers:
Please contact us before returning the hat.
returns@adventurehat.com
If you do return the hat for any reason within the 30 DAYS time frame and you do not want to exchange the hat for another, we will refund your credit card for the cost of the hat.
PLEASE NOTE YOU WILL PAY SHIPPING TO RETURN THE HAT TO US.
ADVENTUREHAT.COM
4925 CRESCENT TECHNICAL CT.
ST. AUGUSTINE FL, 32086
U.S.A.